M-Buildz Refund & Returns Policy
Overview
At M-Buildz, we strive for your complete satisfaction. If you’re not entirely pleased with your purchase, we’re here to assist.
- Return Window: Items can be returned within 30 days of delivery.
- Condition: Products must be unused, in original packaging, and in resalable condition.
- Non-Returnable Items:
- Used or installed parts
- Custom-made or special-order items (e.g., modified components, custom wheels)
- Electronics (e.g., ECUs, sensors, wiring harnesses)
- Clearance or sale items
- Gift cards
Initiating a Return
- Contact Us: Email [email protected] with your order number, item details, and reason for return.
- Approval: Await return authorization and shipping instructions.
- Shipping: Securely package the item, including all original materials.
- Tracking: Use a trackable shipping method; M-Buildz is not responsible for lost returns.
Refunds
- Processing: Upon receiving and inspecting the return, we’ll notify you of the refund status.
- Method: Approved refunds will be issued to the original payment method within 7–10 business days.
- Deductions: Shipping costs are non-refundable. A restocking fee of up to 20% may apply for non-defective returns.
Exchanges
- Eligibility: Exchanges are available for defective or damaged items.
- Process: Contact [email protected] to arrange an exchange.
Shipping Costs
- Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Non-Refundable: Original shipping charges are non-refundable.
Additional Notes
- Inspection: Returned items will be inspected upon receipt. Items not meeting return criteria may be returned to the customer at their expense.
- Damaged Returns: Items damaged due to improper packaging may not be eligible for a full refund.
Contact Us
For any questions or concerns regarding returns and refunds, please reach out to us at:
Address: Ballyliddan West, Sixmilebridge, Co. Clare, V95 NT20, Ireland
Email: [email protected]
