Refund policy

Changing your mind

For eligible online consumer purchases, you can cancel without giving a reason by notifying us within 14 days after receiving the goods. Email admin@m-buildz.com or write to the address below with a clear statement that you wish to cancel. Send the goods back within a further 14 days after notifying us.

You pay the direct cost of returning goods when you change your mind. Return goods to: M-Buildz, Minister's Cross Autos Ltd, Ballyliddan West, Sixmilebridge, Co. Clare, V95 NT20, Ireland. Contact us if you need help arranging a return. Prior authorisation is not a condition of exercising your statutory cancellation right.

We refund the price paid for the returned goods and, when you cancel the whole order, the cost of our least expensive standard outbound delivery option. Any extra amount paid for a premium delivery service is not refundable under the cancellation right. We refund within 14 days of your cancellation notice, but may withhold the refund until we receive the goods or evidence that you sent them back, whichever comes first. We use the original payment method unless you expressly agree otherwise, without a refund fee.

You may examine the goods as you would in a shop. We may deduct an amount for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Custom-made or clearly personalised goods may be excluded from the cancellation right; any applicable exception must be identified before purchase. Ordering a standard part specially does not automatically remove your rights.

For goods that cannot normally be returned by post, the return-cost estimate must be supplied before purchase. Bulky-item return arrangements and estimates: [TBC — to be completed with delivery setup before these items are offered for delivery].

Faulty, misdescribed or incorrectly supplied goods

Contact admin@m-buildz.com or 085 277 2532 with your order reference and a description of the problem. Photos can help, but your statutory rights do not depend on providing them. These rights are separate from change-of-mind returns. Used parts also carry statutory consumer protections, taking account of their accurately disclosed condition. We will provide the remedy and cover the necessary return costs required by law. The customer-paid postage rule above does not apply where the law requires us to pay.

Optional cancellation form

To Minister's Cross Autos Ltd, trading as M-Buildz, Ballyliddan West, Sixmilebridge, Co. Clare, V95 NT20, Ireland; admin@m-buildz.com:

I give notice that I cancel my contract for the following goods: ____
Ordered on / received on: ____
Order number: ____
Name: ____
Address: ____
Date: ____
Signature (only if sending on paper): ____

This policy does not limit your statutory consumer rights.